Refund policy

Return Policy

Please read our return policy carefully as our terms have recently changed.

• Items purchased online but picked up in store are eligible for exchanges at the time of pick up. No returns, refunds or exchanges allowed after the dress has left the store and/or has been altered or soiled.
• All items purchased online are final sale
• We do not accept exchanges or returns. Please refer to the Size Chart Guidelines to avoid sizing mistakes
• Returns are only accepted in the case of manufacturer defects or incorrect item and must be pre-approved by contacting customer service at Kellysboutiquendesign@gmail.com

• ALL REFUNDS ARE PROCESSED AS STORE CREDIT. SHIPPING FEES ARE EXCLUDED FROM CREDIT.

   

  In case of manufacturer defect or incorrect item, please follow the following steps for a return: 

  • Email Kellysboutiquendesign@gmail.com
  • Include the order number in the subject box.
  • Items must be returned within 5 days of the delivery day.
  • Items must be unworn, free of stains and fragrance. ALL TAGS MUST BE ATTACHED.
  • Once approved, please ship items back to the correct address. Once we received the items and it's cleared for acceptance, we will send your store credit via email.
  • Client is responsible for covering the cost of shipping items back to the seller or retailer.